Book a service call
Two ways in and no third: book the slot online, or call and we will book it with you. The phone is quicker if the appliance is out of action today.
- Phone
- (206) 785-2960
- Booking
- Book online
- Hours worked
- 8:00 am – 8:00 pm, seven days
- Phone answered
- 24/7
- Service call
- $89, credited against an approved repair
- Coverage
- Town Center · North End · East Seattle · The Lakes
How a booking goes
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Pick a slot
The booking page takes the appliance, the symptom and a time that suits you. Nothing is charged there.
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We confirm it
A call back to check the model and serial against what is on the van, and to give you a two-hour arrival window rather than a whole day.
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$89 service call
A flat service call fee covers the visit and the full diagnosis, and it is credited in full against the repair if you go ahead.
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Priced before the work
Parts and labour are quoted in writing before anything is ordered, and the number does not move afterwards.
The line is answered 24/7; the visit itself falls inside 8:00 am – 8:00 pm, seven days. If the appliance is still inside its factory warranty, call Wolf first — that repair should not cost you anything.
ReviewsMercer Island, WA
In their words
5.0 / 5 · 906 reviews
Double oven threw a code and locked itself shut after a clean cycle. He had the latch motor out and the door open within the hour, and showed me why it had jammed.
Winslow A. · North End · Oct 2025
One sealed burner burned yellow and left soot under every pan. He cleaned and reset the orifice, checked the others while he was in there, and the flame has been blue since.
Hugo L. · Town Center · May 2026
Our range sits in a tight galley run and I assumed nobody could reach behind it. He drew it out on the slack in the gas line, found a failed igniter switch, and had it lit again that afternoon.
Philippa V. · Town Center · Feb 2026
FAQ Before you call
Asked most often
Do you only work on Mercer Island?
Mercer Island is the whole of our service area — Town Center, the North End, East Seattle and The Lakes. A single island route is the reason we can usually offer a same-week slot and a narrow arrival window rather than a whole day.
Are you an authorised Wolf service agent?
No. We are an independent repair company and we are not affiliated with, authorised by or endorsed by Sub-Zero Group, Inc. We service Wolf equipment and use the name only to describe the appliances we work on. If your unit is inside its factory warranty, call Wolf first — a warranty repair should not cost you anything.
What does the first visit cover?
A full diagnosis: the appliance is opened, tested with a meter against the service documentation for that model and serial, and you get told what is actually wrong. The visit is a flat $89 service call, and it is credited in full against the repair if you go ahead.
When do you work, and when is the phone answered?
Visits are carried out 8:00 am – 8:00 pm, seven days — that is when the van is on the island. The phone itself is answered 24/7, so a failure at three in the morning reaches a person, but the slot booked will still fall inside those working hours.
How do I book?
Two ways, and no third. Book a slot on our booking page, or call and we will book it with you. There is no form on this site and no email address — nothing to fill in and nothing to wait on.
Do you carry Wolf parts on the van?
The common failure items — spark modules, igniters, bake and broil elements, thermostats, door switches, hood speed controls and light assemblies. Control boards, burner valves and induction inverters are ordered to the specific model and serial, because on Wolf equipment those are not interchangeable between platforms.
My range is fifteen years old. Is it worth fixing?
Usually, yes. Wolf builds these on the assumption that parts get replaced, and most faults on a unit that age are single components rather than the end of the appliance. It is also worth remembering that on Mercer Island the range is normally set into millwork built around it, so replacing it is rarely just the cost of the range.